Hardware Support Services
Improve the efficiency of your IT equipment management with our Hardware Support Services.
We are committed to supporting you throughout the entire lifecycle of your PCs, laptops and servers, whether they are under warranty or not.
Comprehensive support tailored to your needs
We respond quickly in the event of a breakdown, with or without warranty.
Our teams provide installation, repair and temporary replacement of the equipment you need.
At the end of its life, we also manage the return, recycling and secure erasure of data.
From installation to commissioning, everything is designed to make your life easier:
- Financing
- Initial setup
- Equipment lifespan
- End of life
The benefits of our HSS service
Support and expertise
- Preliminary audit prior to proposing a support contract
- On-site visit prior to installing new equipment and verification of IT room compliance
- Service provided by a local contractor approved for repairs by manufacturers: DELL, HP and LENOVO
- Project management: individual or bulk preparation and deployment of workstations (OS and software)
24/7 monitoring and support
- Single point of contact for all contracts and round-the-clock support
- Recording, incident tracking and consolidated reports
- Monitoring of compliance with contractual commitments
- Tracking of user requests
Repair and maintenance
- Fault diagnosis and out-of-warranty quotes
- On-site intervention and repair for servers 24 hours a day, 7 days a week
- Possibility of loaning equivalent equipment during repair
- Option to retain hard drives in the event of a fault (DMR: Detective Media Response)
Expanded support
Single point of contact for products not listed in the catalogue and for which we do not have technical certifications (e.g. Kodak scanners, tablets, Cisco products, etc.).
One of the only repairers approved by four brands in Luxembourg!
We are authorised repairers for Dell, HP, Lenovo and Microsoft Surface, guaranteeing you a service that complies with manufacturers’ standards, using original parts and certified diagnostics!
Let’s talk about your needs