IT Incident coordinator – Consulting (M/F)


We are looking for an Incident Coordinator (m/f) to work on a client project in the network/telecom sector.

You will join the client team dedicated to receiving, qualifying, analyzing, and dispatching customer incidents.

Your role :

  • Handling incoming calls and emails
  • Creating and dispatching tickets
  • Providing level 1 support (for IT and fixed/mobile telephony products)
  • Coordinating and administratively tracking incidents
  • Participating in the continuous improvement of procedures

Your profile :

  • Fluency in Luxembourgish and French (knowledge of other languages is a plus)
  • At least a CATP/DAP diploma
  • Ability to analyze and organize call management and priorities

Technical skills:

  • Experience in the IT sector
  • Knowledge of ITIL and ticketing tools

Working conditions :

  • Contract Type: Permanent, Full-time
  • Start Date: ASAP
  • Location: Luxembourg
  • No travel required

Interested in this job?

Don't miss this opportunity and apply today to join our dynamic and ambitious team.

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